Last Updated: June 2026
At Arvion Leathers, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Business Information
Business Name: Arvion LLC
Brand Name: Arvion Leathers
Website: arvionleathers.com
Business Address:
1942 W Gray St, Unit 441
Houston, Texas 77019
United States
Customer Support Email:
Customer Support Email:
support@arvionleathers.com
Phone: +1 214 204 1157
2. Return Eligibility
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, items must meet the following conditions:
- Item must be unused, unworn, and in original condition
- Original tags and packaging must be included
- Item must not show signs of wear, damage, or alteration
Returns that do not meet these requirements may not be approved.
3. Non-Returnable Items
The following items are non-returnable and non-refundable:
Custom-Made Leather Jackets
Since custom jackets are made according to customer-selected measurements, colors, and design preferences, they are final sale and cannot be returned or refunded unless the item arrives damaged or defective.
Clearance / Final Sale Items
Items marked as Final Sale or Clearance are not eligible for returns or refunds.
4. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective product
- The wrong item
Please contact us within 48 hours of delivery at support@arvionleathers.com with:
- Your order number
- Clear photos of the issue
- A brief explanation
We will review your request and work toward a suitable resolution, including replacement or refund where applicable.
5. Return Process
To initiate a return:
Step 1 – Contact Support
Email us at support@arvionleathers.com with your:
- Order number
- Reason for return
- Photos (if applicable)
Step 2 – Return Approval
Our support team will review your request and provide return instructions if approved.
Step 3 – Ship the Item
Customers are responsible for securely packaging returned items to prevent damage during transit.
6. Return Shipping Costs
- Customers are responsible for return shipping fees unless the item is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
7. Refund Process
Once your returned item is received and inspected:
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
- Processing time may vary depending on your bank or payment provider
You will receive an email notification once your refund has been processed.
8. Exchanges
We currently offer exchanges for:
- Incorrect sizes (subject to availability)
- Damaged or defective items
Please contact our support team before sending any item back.
9. Order Cancellation
Orders may only be canceled before production or shipment begins.
For custom leather jackets, cancellations may not be possible once production has started.
10. Contact Us
For return or refund assistance, please contact us:
Business Name: Arvion LLC
Brand Name: Arvion Leathers
Website: arvionleathers.com
Business Address:
1942 W Gray St, Unit 441
Houston, Texas 77019
United States
Customer Support Email:
support@arvionleathers.com
Phone: +1 214 204 1157