Last Updated: September 26, 2026
At Arvion Leathers, operated by Arvion LLC, we want customers to have clear information about returns and refunds before making a purchase. This policy explains the eligibility requirements, return process, and refund procedures for orders placed through our website.
1. 30-Day Return Window
Eligible products may be returned within 30 days after the date of delivery.
To be eligible for a return, the item must generally be:
- Unworn and unused, except for reasonable inspection or fitting
- In its original condition
- Free from damage, stains, odors, or alterations
- Returned with original tags, packaging, and accessories where applicable
- Accompanied by valid proof of purchase or order information
Items that do not meet these conditions may not qualify for a refund.
2. How to Request a Return
Before sending any product back, please contact our customer support team at:
Email: support@arvionleathers.com
Phone: +1 (214) 204-1157
Live Chat: Available 24/7
Please provide your order number, name, reason for return, and relevant photographs if the item is damaged, defective, or incorrect.
Our team will review your request and provide the applicable return instructions and return destination.
Do not send a return to our Houston business address unless our support team specifically instructs you to do so.
3. Return Shipping Costs
For standard returns, including returns due to a change of mind, incorrect size selected by the customer, or personal preference, the customer is responsible for return shipping costs.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us before returning it. After reviewing the issue, Arvion Leathers will provide an appropriate resolution and, where applicable, cover the reasonable return shipping cost.
Original shipping charges, if any, are generally non-refundable unless the return results from an error on our part.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you believe you received a damaged, defective, or incorrect product, contact us as soon as reasonably possible at support@arvionleathers.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the information and provide the appropriate next steps, which may include a replacement, return, repair, or refund depending on the circumstances.
5. Custom-Made & Personalized Jackets
Because custom-made or personalized jackets are produced according to customer-provided measurements, specifications, colors, designs, or other individual requirements, they may not be eligible for standard change-of-mind returns.
However, if a custom-made item arrives damaged, defective, or materially different from the specifications confirmed for your order, please contact us so we can review the issue and provide an appropriate resolution.
Customers are responsible for providing accurate measurements and customization information before production begins.
Any specific return or modification conditions applicable to a custom order should be reviewed and confirmed before the order is finalized.
6. Non-Returnable Items
The following may not qualify for a standard return:
- Custom-made or personalized products, except where defective or incorrect
- Items showing signs of wear or use beyond reasonable inspection
- Products that have been altered after delivery
- Items damaged after delivery through misuse or improper care
- Products returned without required authorization or sufficient order information
- Items returned after the applicable 30-day return period
This does not limit any rights that may apply under applicable law.
7. Exchanges
If you need a different size or eligible replacement, please contact our customer support team.
Exchange requests are subject to product availability and return eligibility.
Where an exchange is approved, our team will provide instructions for returning the original item and arranging the replacement.
8. Refund Process
Once an eligible returned item is received, it will be inspected.
If the return is approved, the refund will be issued to the original payment method used for the order.
We currently process payments through Stripe and PayPal, so the time required for a refund to appear in your account may vary depending on the payment provider, bank, or card issuer.
You will be notified when the applicable refund has been processed.
9. Refund Processing Time
After an approved return has been received and inspected, we aim to process the applicable refund within 5–10 business days.
After we issue the refund, your bank, Stripe, PayPal, or card issuer may require additional time to post the funds to your account.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests when possible. However, cancellation cannot be guaranteed once an order has entered production, processing, customization, or shipment.
Custom-made orders may become non-cancellable after production has started.
11. Incorrect Shipping Information
Customers are responsible for reviewing their shipping information before completing an order.
If you notice an incorrect address, contact us immediately. We will attempt to update the information before dispatch, but changes cannot be guaranteed after the order has entered shipment.
Additional shipping costs resulting from incorrect information supplied by the customer may be the customer’s responsibility where applicable.
12. Return Destination
Our products are manufactured and fulfilled in Karachi, Pakistan. The appropriate return destination may depend on the product and circumstances of the return.
For this reason, customers must contact us and receive return instructions before shipping an item back.
Our Houston address is our U.S. business address and should not automatically be used as a return address.
13. Contact Us
For return, exchange, refund, or cancellation assistance:
Arvion Leathers – Arvion LLC
1942 W Gray St, Unit 441
Houston, TX 77019
United States
Email: support@arvionleathers.com
Phone: +1 (214) 204-1157
Live Chat: Available 24/7
Typical Response Time: Within 24 hours